Privacy Practices Statement

Mitchell Repair Information Company, LLC (Mitchell 1) Online Privacy Policy

Our Commitment of Privacy

The privacy of your personally-identifiable information is important to us. As part of our commitment to the privacy of your personally-identifiable information, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally-identifiable information may be requested.

The Information We Collect

In general, when you visit our Web sites you remain anonymous, but on some pages, you need to provide personally-identifiable information to order products and contact Mitchell 1. The types of personally-identifiable information collected at these pages include:

Name
Address
City
State/Province
Zip Code/Postal Code
Country
Email Address
Phone Number
Credit/Debit Card/Procurement Card Information

The Way We Use Information

We use non-identifying and aggregate information to better design our Web site and gather information for product management and development at Mitchell 1. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on our Web site, or that Y number of software licenses were ordered during a particular time period, but we would not disclose anything that could be used to identify those individuals. This information may also be shared with Mitchell affiliates.

Finally, we will not use or share the personally-identifiable information provided to us online in ways unrelated to the ones described above without first providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

We have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

When you place orders or access your account information, we offer the use of a secure server. The secure server software receives encrypted information through the Secure Sockets Layer (SSL) of your internet browser which encrypts the information you input before it is sent to us. Furthermore, we have taken appropriate safeguards to protect customer data against unauthorized access.

We make limited use of cookies on this site. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. The only purpose for which we use cookies is to keep track of items ordered during your current shopping session in our Product Catalog. This is necessary to facilitate a streamlined checkout process.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Web site from those we actually know are under 13, and no part of our Web site is structured to attract anyone under 13. Any parent or guardian that learns that their child may have submitted personally-identifiable information should contact us immediately at CustomerSupport@mitchell1.com.

Opportunity to Opt Out

At any time you can contact us using the information below to ask us to remove your personally-identifiable information from our records, electronic or otherwise.

How to Contact Us

Should you have other question or concerns about these privacy policies, please send an email to CustomerSupport@mitchell1.com or mail correspondence to Mitchell Repair Information Company LLC, 14145 Danielson Street, Poway, CA 92064-6886.

ARBITRATION

Any controversy or dispute between you and MRIC concerning the Materials shall be submitted to final and binding arbitration as the sole and exclusive remedy for such controversy or dispute. Any claim shall be made by filing a demand for arbitration within one (1) year following the occurrence first giving rise to the claim. The right and duty of the parties to resolve disputes by arbitration shall be governed exclusively by the Federal Arbitration Act, and arbitration shall take place according to the Commercial Rules of the American Arbitration Association. Each party shall bear all of its own costs of arbitration, except that the fees of the arbitrator shall be divided equally between the parties. The arbitrator shall have no authority to amend or modify the terms of this Agreement or to award punitive or exemplary damages, and the award may be enforced by judgment. Before, during, or after arbitration each party shall have the right, without awaiting the outcome of the arbitration, to seek provisional remedies from an appropriate court including but not limited to temporary restraining orders or preliminary injunctions. Seeking any such remedies shall not be deemed a waiver of either party's right to compel arbitration.

WAIVER

No delay or omission by MRIC to exercise any right occurring upon any noncompliance on your part with respect to any of the terms of this agreement will impair any such right or power or be construed to be a waiver thereof. Any waiver by MRIC of any of the covenants, conditions or agreements to be performed by you will not be construed to be a waiver of any succeeding breach thereof or of any covenant, condition or agreement herein contained.

MODIFICATIONS TO TERMS AND CONDITIONS

MRIC can revise these Terms and Conditions at any time by modifying or updating this posting. Your use of this site on or after the effective date of any such modification or update will constitute your acceptance of these Terms and Conditions as modified and/or updated.

MISCELLANEOUS

These Terms and Conditions will be governed by and be interpreted pursuant to the laws of the State of California, United States of America, notwithstanding any principles of conflicts of law. If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Any information related to your use of this site for illegal purposes will be provided to law enforcement authorities. These Terms and Conditions and the Privacy Policy constitute the entire agreement between the parties relating to the use of this site.

Last updated June 8, 2004.