Mitchell 1 DIY Customer Service Request

Mitchell 1's DIY eAuto program is easy to learn and use. Most of the program screens have simple instructions, with more detailed instructions available by clicking the Contact link on any page within our database. Or you can check out our Frequently Asked Questions (FAQs).

Mitchell 1 DIY provides online support for our subscribers; however, we do not provide phone support for this product. If your question is not addressed within the FAQs, customer service support is available by completing the Support Form below.

Your questions and concerns are important to us! Please complete our online Customer Service form as completely and accurately as possible.

Ask a Mechanic Online

JustAnswer*, a third-party company, provides online access to vehicle technicians for "one-on-one" questions and troubleshooting for an additional fee.

*Powered by third-party affiliated company, JustAnswer.

A Mitchell 1 DIY Technical Support agent will contact you by e-mail as quickly as possible. Normally, we respond within one business day or less (Monday through Friday excluding holidays). However, if email volume is exceptionally high, the response time may take longer.

If you are not satisfied with your purchase, you may submit a refund request within one (1) day of accessing the repair information.